Function | | Short Description |
Client specified interface | | Role based client branded multilingual interface. |
Order and manage change requests, projects and consultants | | Order and manage change requests, consultants and other resources in a dynamic request engine which is possible to configure both with regards to process as well as layout. |
Order dashboard | | Graphical overview of orders in a comprehensive order dashboard. |
Incident management | | Follow-up and reporting of incidents to Service Desk. |
Incident dashboard | | Graphical overview of ongoing incidents in an comprehensive incident dashboard (Single-sign-on integration to CustomerFirst). |
Document archive | | A shared document service where the IT-delivery organization and the clients collaborate. |
Reporting services | | Access to relevant reporting (SLA, economy, incident etc). |
News and information services | | Access to news and information from the underlying processes. |
KPI | | Graphical status overview of the applications/systems or projects included in the delivery. |
HR service | | In outsourcing contracts PrimePortal can act as the HR service for new employees joining CGI. |
Single-point-of-service | | It is also possible to use PrimePortal as a single-point-of-service portal in order to gather all services related to the delivery in one place. Today there are single-sign-on integrations to incident management, asset management and authorisation management systems. An example of a current integration is the integration towards the incident dashboard in Customer First. An example of a future integration is the integration to the web interface of Remedy. |
Other functions | | Contacts, FAQ, Wiki, Discussion forums and Survey functionality are examples of other components also available in the portal. |
Security | | PrimePortal offers both basic and strong authentication (using soft or hard certificates). |
Fully managed | | Delivered as a SaaS (Software as a Service). Application maintenance for PrimePortal as well as server, network and backup management are fully managed by CGI. |
Infrastructure | | PrimePortal is securely hosted on a redundant HA (High Availability) server cluster. The different nodes in the cluster are placed in geographically separated locations thus providing capabilities of a stretched cluster. |